Medusa- InsightReport ready
- CataloguePassed review
- StorefrontIn sync
Case study on request
Work like yours
We take you through the work and the numbers on a call.
Grow
Klaviyo email and SMSmarketing agency.
Klaviyo set up on the right data by one team, which then designs, writes and sends every email and text, week after week, with your store, catalogue and stock behind each one.
Insight
Report ready
Targets
On track
Grow
Klaviyo email and SMSmarketing agency.
Klaviyo set up on the right data by one team, which then designs, writes and sends every email and text, week after week, with your store, catalogue and stock behind each one.
Insight
Report ready
Targets
On track
10+
years in eCommerce
50+
channel integrations
75+
projects delivered
Everything Klaviyo, under one roof
Klaviyo is only as good as the data behind it. Every flow, segment and report depends on the orders, products and browsing your store sends it, so a gap in the set-up shows up in every send.
What we do on Klaviyo
Set-up and moving
A first account, a move from another platform, or an account rebuilt
Data and integrations
Your store, catalogue and stock on one customer profile
List growth and the inbox
Forms that grow the list, and sending that reaches the inbox
Flows
Welcome, abandoned basket, post-purchase, winback and the rest, always on
Campaigns
A calendar of sends, designed, written and tested in your brand
Segments and personalisation
The right message for each customer, from what they do
SMS and other channels
Texts, WhatsApp and push beside email, each with its own consent
Run every week
Sent every week, reported every month, one team accountable
Run by a team that sends every week
Klaviyo is quick to switch on and hard to get right. The account works on day one. What it leaves to you is the strategy, the data, the design, the words and the weekly rhythm, which is why so many accounts still run on a welcome email and a monthly newsletter.
We bring all five as one team: email strategists who plan the calendar, designers and copywriters who make every send, developers who join the store and the stock to it, and a data team that reports every month in revenue, not opens.
We work with eCommerce brands on Shopify, Magento, WooCommerce and Medusa, businesses moving to Klaviyo from another platform, and accounts that have outgrown the person who set them up. Based in Huddersfield, working with brands across the UK.
Setting Klaviyo up, or moving to it
Whether it is a first account, a move from Mailchimp, Omnisend, Dotdigital or another platform, or an account that needs rebuilding, every Klaviyo project follows the same five steps:
- 1Your customers, your data and what each send has to earn mapped first.
- 2The store, catalogue and order history connected, with every event checked before anything is sent.
- 3Profiles, consent and unsubscribes brought across, so nobody who opted out is emailed again.
- 4Your sending domain authenticated, templates built in your brand, and the core flows switched on and tested.
- 5Sending built up gradually, your team trained, and the first weeks watched closely.
Consent is where most moves go wrong. When subscribers come across without their consent records and unsubscribes, the list breaks the rules and the inbox providers notice, so every consent record and unsubscribe comes across before the first send.
Your store and systems, feeding Klaviyo
The store’s own integration covers the basics: orders, products and browsing. The value is in the rest, on the same customer profile: the catalogue, the live stock figure, reviews and customer service.
Catalogue
ConnectionsIn syncConnectionsIn syncConnectionsAlertConnectionsWatchedOur developers join Klaviyo to:
- Shopify, Magento, WooCommerce and Medusa stores, with orders, products and browsing on every profile
- Your catalogue, so every email shows the right product, price and stock
- Linnworks and your ERP, for back-in-stock and delivery emails from the real stock figure
- Your helpdesk, loyalty and reviews tools
- Anything with no Klaviyo app, through custom events on Klaviyo’s API
A broken feed is found before a flow sends the wrong thing: every connection is watched, with an alert when one fails.
Explore systems and integrationA list that grows, and reaches the inbox
A Klaviyo account is only as strong as its list, and an email that lands in spam earns nothing, however good it is. In most accounts both are set up once and then left alone.
We look after both ends, the forms that bring people in and the sending behind every email:
- Sign-up forms and pop-ups designed and tested in your brand, asking no more than the moment needs
- Consent for email and SMS recorded separately, so every send is one the customer asked for
- Your sending domain authenticated with SPF, DKIM and DMARC, as Gmail and Yahoo now ask of bulk senders
- One-click unsubscribe and a preference page in your brand
- Bounces, complaints and unengaged subscribers kept off the list
- Inbox placement and spam complaints watched every week
Every new subscriber goes straight into the welcome flow, and sending is built up gradually on a new domain or after a move.
Flows, always on
Flows are the emails and texts Klaviyo sends on its own when a customer does something, and they keep earning long after they are set up. Most accounts run three or four.
StorefrontIn syncCataloguePassed reviewInsightReport ready
We plan, design, write and test the full set your business needs:
- Welcome series for new subscribers and first-time buyers
- Abandoned browse, basket and checkout
- Post-purchase, delivery and review requests
- Back in stock, price drop and replenishment reminders
- Winback and sunset, so lapsed customers come back or leave the list cleanly
- Birthday, VIP and loyalty moments
Campaigns, designed, written and sent every week
Campaigns are the sends you choose: launches, offers, stories and the seasonal moments your customers expect.
The same team plans, makes and sends every one:
- A calendar planned a month ahead around your trading year
- Every send designed and written in your brand by our designers and copywriters
- Subject lines and send times tested, with what wins carried into the next send
- Sent to the segment it is meant for, never the whole list
- Checked on desktop and phone before it goes, and reported on after
Segments and personalisation
The same email sent to everyone teaches people to ignore you. A segment sends each customer the message that fits them, and Klaviyo already holds the data to do it.
We build segments from what customers actually do, and use them in every send:
- New, active, lapsed and VIP customers, by what and how often they buy
- Predicted next order and lifetime value, where Klaviyo has enough data
- Product and category interest from browsing and orders
- Dynamic content and product recommendations in every email
- Sending by engagement, so people who stop opening are emailed less
SMS, WhatsApp and the other channels
Klaviyo now sends far more than email. We set up and run the channels that suit your customers, each with its own consent and all from the same customer profile: SMS, WhatsApp and mobile push messages, and reviews collected after delivery with Klaviyo Reviews. Texts go only to the customers who asked for them, timed to help, never to annoy.
AI agents inside Klaviyo
Klaviyo’s own AI, Composer included, is set up where it helps. Our agents take the routine checks: segments reviewed, flows audited for broken links and sold-out products, campaign drafts prepared from your calendar and catalogue, and the weekly numbers pulled together, and nothing is sent until your team has seen it.
See how our AI agents workFive steps behind every agent
AI agentDry run readyAI agentWaiting for your approvalAI agentBackup verifiedAI agentAppliedAI agentLogged- Dry runSee every change first.
- Your approvalNothing moves until you say.
- BackupEverything saved before a change.
- ApplyOnly what you approved.
- LogEvery change can be put back.
Agents never drift.
What you get every month
Setting Klaviyo up is the start. The return comes from running it every week, reading the numbers and acting on what they show.
Through Managed eCommerce our team runs it week to week, and each month you get:
- Revenue by flow, campaign and segment, against the targets you agreed
- List growth, consent and deliverability, so you know the list is healthy
- Next month’s calendar, planned around your trading year, with extra sends for the busiest weeks
- Flows, segments and forms improved from the month’s numbers
- One accountable lead who knows the account and the business behind it
How we work
Four stages, each one signed off by you.
Audit
Data, flows, segments, forms and deliverability reviewed against your orders.
You getA written audit
Plan
A flow and campaign calendar with targets you agree.
You getA signed roadmap
Deliver
Flows rebuilt and campaigns launched in stages, each tested before it sends.
You getEach stage live and handed over
Run
Sent every week, with revenue by flow and campaign every month.
You getA monthly report
How we work
Four stages, each one signed off by you.
Audit
Data, flows, segments, forms and deliverability reviewed against your orders.
You getA written audit
Plan
A flow and campaign calendar with targets you agree.
You getA signed roadmap
Deliver
Flows rebuilt and campaigns launched in stages, each tested before it sends.
You getEach stage live and handed over
Run
Sent every week, with revenue by flow and campaign every month.
You getA monthly report
Work we can walk you through
We share case studies only with each client’s permission. Book a call and we will take you through work like yours.
MedusaQuestions about Klaviyo
Book a callWhy use an agency instead of running Klaviyo in-house?
Klaviyo gives you the tools. We bring the strategy, the data, the design, the words and the weekly running as one team, and we stay on to run it if you want us to.
Can you take over our existing Klaviyo account?
Yes. We audit the data, flows, segments, forms and deliverability, put the fixes that earn soonest first, and keep your sends going while we work.
Can you move us to Klaviyo from another platform?
Yes. Profiles, consent, unsubscribes and your best templates come across first, the core flows are rebuilt and tested, and sending is built up gradually so the inbox providers trust the new account.
Do you design and write the emails?
Yes. Our designers and copywriters build every template and send in your brand, checked on desktop and phone before it goes.
Do you run SMS as well as email?
Yes. SMS is set up in Klaviyo with its own consent, and texts go only to the customers who asked for them.
What do you need from us?
Access to Klaviyo and your store, your brand guidelines, and someone who can sign off the calendar each month. We do the rest.
Ways to work with us
Start with one project, or hand us the running of it all.
- Build or move platform
Projects
Strategy, design and build for a new store, a move to a new platform or a new channel, delivered in stages you sign off.
Get a free auditIncludes
- A free audit and discovery first
- A plan with costs and dates
- Clear scope for each stage
- Launch, aftercare and handover
- Run every month
Managed eCommerce
A senior team that runs and improves your commerce operation month after month: platform, channels, operations and growth.
Book a call about managed eCommerceIncludes
- One accountable lead and one team
- Changes, releases and support handled
- Monthly reporting against agreed targets
- A roadmap reviewed every quarter
- Run AI across the business
AI programmes
An AI roadmap for the whole business, then agents built, run and improved against it, one priority at a time.
Book a call about AIIncludes
- An AI readiness review first
- Opportunities ranked by value and risk
- Agents built, run and improved by us
- Results reported every month
Ways to work with us
Start with one project, or hand us the running of it all.
- Build or move platform
Projects
Strategy, design and build for a new store, a move to a new platform or a new channel, delivered in stages you sign off.
Get a free auditIncludes
- A free audit and discovery first
- A plan with costs and dates
- Clear scope for each stage
- Launch, aftercare and handover
- Run every month
Managed eCommerce
A senior team that runs and improves your commerce operation month after month: platform, channels, operations and growth.
Book a call about managed eCommerceIncludes
- One accountable lead and one team
- Changes, releases and support handled
- Monthly reporting against agreed targets
- A roadmap reviewed every quarter
- Run AI across the business
AI programmes
An AI roadmap for the whole business, then agents built, run and improved against it, one priority at a time.
Book a call about AIIncludes
- An AI readiness review first
- Opportunities ranked by value and risk
- Agents built, run and improved by us
- Results reported every month
Start with a free audit.
Send us your website. We review the business behind it and reply by email with where to start.
Start with a free audit.
Send us your website. We review the business behind it and reply by email with where to start.