Linnworks sits in the middle of a multichannel business. Every order passes through it, every stock figure starts in it, and every courier label comes out of it, so a gap anywhere in the set-up shows up everywhere else. Our operations specialists, integration engineers, developers and marketplace team work as one team, so Linnworks is set up with the store, the marketplaces, the warehouse and the accounts around it.

Linnworks offers its own onboarding, and it sets up Linnworks well. What it leaves to you is everything around it: the store, the marketplaces, the warehouse floor, the courier accounts and the accounts package, each with its own way of doing things. We set up the whole operation, with Linnworks at the centre of it.

Through Managed eCommerce we run Linnworks day to day for the businesses we look after, so we set it up the way it has to work on a busy Monday morning: stock right on every channel, rules that catch the awkward orders, and labels printing before the courier arrives. Our own Warehouse Executive dashboard puts stock, orders and picks from Linnworks on one screen.

We work with multichannel retailers selling on their own store, eBay and Amazon, brands moving their orders into Linnworks for the first time, and businesses whose Linnworks set-up has grown faster than anyone has tidied it. Based in Huddersfield, working with businesses across the UK.

One stock figure for every product, shared across every channel, is the point of Linnworks, and it only holds when the set-up is right. We set up stock buffers for each channel so the last one is never sold twice, bundles and kits that take stock from each part, batches where you need them, and stock forecasts that turn into purchase orders for your suppliers.

Courier choice is where a lot of margin goes unnoticed. We connect your courier accounts to Linnworks, Royal Mail, Evri, DPD and the rest, set rules that pick the right service for each parcel, and get labels printing as each order is packed. Tracking goes back to every channel on its own, so customers and marketplaces see it without anyone copying it across.

Setting Linnworks up is the start. Through Managed eCommerce our team looks after it day to day: the order queue checked, oversells and listing errors fixed, rules and couriers tuned as the business changes, purchase orders drafted, and extra cover for the busiest weeks of the year. Your team gets training whenever new people join, a monthly report against agreed targets, and one accountable lead who knows the account and the business behind it.